Email: [email protected]
Response time: 1–2 business days
ParkPilot's engine scores every open attraction (rides, shows, and character experiences) using live wait times, your walking distance, party composition, weather conditions, and your must-do list. The top recommendation is the option most likely to give you the best next move based on current conditions.
The free trial begins with your first recommendation request and lasts a full park day (16 hours). After that, a ParkPilot Pro subscription is required to continue using recommendations.
Tap "Already a subscriber? Restore" on the paywall screen. If the issue continues, force-quit the app and reopen it. If you still have trouble, email [email protected].
Open ParkPilot, complete onboarding, and when the paywall appears tap "Already a subscriber? Restore." If you have an active subscription under the same Apple account, Restore should reactivate ParkPilot Pro.
Subscriptions are managed by Apple. Go to Settings → Apple ID → Subscriptions on your iPhone to cancel or modify your ParkPilot Pro subscription.
Apple handles all purchases and refunds. Use Apple's Report a Problem feature to request a refund.
Make sure Apple Maps or Google Maps is installed. Tap "Open in Maps" and select your preferred app if prompted.
Email [email protected] with the park, approximate time, the recommendation you saw, and what seemed incorrect. Screenshots are helpful. ParkPilot reviews reports to determine if the issue came from source-data delay, attraction status change, or ParkPilot's scoring logic.
Email [email protected] for privacy or deletion requests. They may ask for your device identifier to locate your records.
"Update plan" lets you change your party type, must-dos, pace, or leave time mid-visit without losing your session history (completed rides, dismissed attractions). "New plan" starts completely fresh — your previous session history is cleared and a new session begins.
Go to Settings → Appearance and choose Light, Dark, or System. The preference is saved and persists across relaunches.
ParkPilot uses your device's location to calculate walk times to attractions. If it detects you are near a different park than the one in your current plan, it will show a banner suggesting you switch. You can tap Switch to start a new plan for that park or dismiss the banner to continue your existing plan.
Email [email protected] and they'll get back to you.
ParkPilot is an independent app and is not affiliated with, endorsed by, or sponsored by The Walt Disney Company, Walt Disney Parks and Resorts, or any of their subsidiaries.